Knox Box FAQ | Milton NH

Q. Who is required to have a Knox Box key box?
A. Any building that has a fire alarm system or a sprinkler system designed to National Fire Protection Association standards is required to have a Knox Box. If you are unsure if you have one of these systems, contact Milton Fire Department at 652-4201 for an official determination.
Q. Can I get a box if I am not required to have one?
A. Yes. In fact residents may be interested in purchasing a residential box for their home to provide access not only to fire personnel, but to emergency medical personnel as well who may respond to their home in the event of a medical emergency.
Q. Where do I get a Knox Box?
A. Order forms for the Knox Boxes are available at the Milton Fire Central Station. Boxes may also be ordered online.
Q. Which boxes are the approved models?
A. For commercial and multi-residential buildings, the Model 3200 Knox Box with the hinged door is the approved box. This box can be ordered as a surface mount or a recessed mount. A number of options are available to suit the customer’s needs. For residential applications in one and two family dwellings, the Model 1650 with the hinged door is the approved box. This model comes in surface mount only.
Q. I’ve gotten my Knox Box, now where do I put it?
A. Once you have received your box, contact the Fire Department to determine where the box should be located.
Q. What goes in the Knox box once it is mounted?
A. Once you have mounted the Knox Box you will have to call the Milton Fire Department to make arrangements to come and lock your key box. Items that should be placed in the key box include: keys to entry doors, keys to interior doors including all mechanical rooms, alarm panel keys, owner contact information, elevator keys, and any other keys or information required by the Fire Department. At that time you will be asked to complete a Building Owner Information form that will be kept on file to ensure that we have current contact information for the building owner and any emergency contacts.

Any questions can be directed to Fire Chief Nick Marique via email or by calling the Milton Fire Station at 652-4201. The complete line of KNOX-BOX® Rapid Entry System products can be viewed at here.